pocophone Privacy Policy

This Privacy Policy ("Policy") describes how pocophone ("we," "us," or "our"), the operator of the online gaming platform accessible at pocophone.app, collects, uses, stores, shares, and protects the personal data of individuals ("you" or "your") who access or use the pocophone platform.

By registering for a pocophone Account or using any part of our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use pocophone.

This Policy applies to all personal data collected through the pocophone website, mobile web application, customer support channels, and any other interaction you have with pocophone. It applies to players across the Philippines, including those in Metro Manila, Cebu City, Davao, Quezon City, Makati, and all other regions.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

pocophone collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We collect personal data directly from you (e.g., during registration), automatically (e.g., through cookies and server logs), and from third parties (e.g., payment processors and identity verification service providers) where necessary and permitted by law.

pocophone uses your personal data only for legitimate, specified purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your data include:

• Account Management: To create, maintain, and manage your pocophone Account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To provide you with access to pocophone games, process your deposits and withdrawals, and deliver customer support.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including KYC requirements, anti-money laundering (AML) regulations, and PAGCOR licensing conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the pocophone platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the features and performance of the pocophone platform.
• Communications: To send you important account notifications, security alerts, and — where you have given consent — promotional communications about pocophone offers and games.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your use of pocophone.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, pocophone processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your pocophone Account and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML laws, PAGCOR requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for pocophone's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pocophone does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: We share financial data with payment service providers (such as GCash, Maya, and banking partners) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We may share identity documents with third-party KYC and AML service providers to verify your identity and comply with our regulatory obligations.
• Game Software Providers: Game providers whose titles are available on pocophone may receive anonymised or pseudonymised gaming data necessary to operate their games and ensure fair play.
• Regulatory Authorities: We are required by law to disclose certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon lawful request.
• Legal & Professional Advisers: We may share data with our lawyers, auditors, and other professional advisers where necessary to obtain advice or to defend or pursue legal claims.
• IT & Security Service Providers: We engage trusted technology partners to host, maintain, and secure the pocophone platform. These partners process data only on our instructions and are contractually bound to protect it.

Any third party with whom pocophone shares personal data is required to handle that data in accordance with applicable privacy laws and to implement appropriate technical and organisational security measures.

pocophone uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit pocophone. We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the pocophone platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use pocophone — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on pocophone.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content about pocophone games and offers. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pocophone platform. pocophone does not use cookies to track your activity across unrelated third-party websites.

pocophone retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your pocophone Account and for a minimum of five (5) years following Account closure, in accordance with AML and PAGCOR record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or Account closure, whichever is later, as required by Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, pocophone will securely delete or anonymise it in accordance with our internal data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be securely isolated and protected until deletion is possible.

pocophone implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and pocophone is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data stored on pocophone's servers is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised pocophone personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: pocophone conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Two-Factor Authentication: pocophone supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Incident Response: pocophone maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by pocophone:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13 of this Policy. pocophone will respond to all valid requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

pocophone is strictly an adult gaming platform. In accordance with PAGCOR regulations and Philippine law, the minimum age to register and use pocophone is 21 years old. pocophone does not knowingly collect personal data from individuals under the age of 21.

If pocophone becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated Account, delete the personal data in question, and — where applicable — return any deposited funds after completing any required investigations.

If you are a parent or guardian and believe that a minor has registered on pocophone, please contact our support team immediately so that we can take appropriate action.

The pocophone platform may contain links to third-party websites or services, such as payment processor portals. This Privacy Policy applies solely to the pocophone platform and does not cover the privacy practices of any third-party websites or services.

pocophone is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of pocophone, particularly those of your chosen payment provider (e.g., GCash, Maya, BPI, BDO).

pocophone reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by posting a prominent notice on the pocophone platform and updating the "Last Updated" date at the top of this Policy.

Your continued use of pocophone following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how pocophone protects your personal data.

If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the pocophone platform.

pocophone has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us:

For more information about your rights under Philippine data privacy law, you may also contact the National Privacy Commission (NPC) directly. For responsible gaming support, please visit our Responsible Gaming page. For the full terms governing your use of pocophone, please review our Terms & Conditions.