pocophone Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "pocophone," "we," "us," or "our" refers to the pocophone platform and its operating entity, accessible at pocophone.app.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the pocophone platform.
• "Platform" refers to the pocophone website, mobile web application, and all associated services, games, and features available at pocophone .app.
• "Account" refers to the registered user account created by a Player on the pocophone platform.
• "Games" refers to all casino games, slot games, bingo, live dealer games, sports betting, and any other gaming products available on pocophone.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by pocophone to Players.
• "Real Money" refers to Philippine Peso (₱) funds deposited into a Player's pocophone account for the purpose of wagering.
• "KYC" refers to the Know Your Customer identity verification process required by pocophone before processing withdrawals or as otherwise required.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming activities in the Philippines.

By accessing the pocophone platform, creating an Account, or placing any wager on pocophone, you unconditionally accept and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

Your continued use of pocophone following any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. pocophone recommends that you save or print a copy of these Terms for your records.

These Terms apply to all Players accessing pocophone from the Philippines, including but not limited to players in Metro Manila, Cebu, Davao, Iloilo, Pampanga, and all other regions of the country.

To be eligible to register and use pocophone, you must satisfy all of the following conditions at all times:

• You must be at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or agent of pocophone, nor an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from pocophone or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by pocophone or any relevant regulatory authority.
• You must have the legal capacity to enter into a binding contract under Philippine law.

pocophone reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof may result in suspension or termination of your Account and forfeiture of any pending withdrawals pending investigation.

To access the full features of pocophone, you must register for an Account by providing accurate, complete, and current information as requested during the registration process. You agree to maintain and promptly update your Account information to keep it accurate and current.

Each individual may hold only one (1) pocophone Account. The creation of multiple Accounts by the same individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited.

As part of our KYC obligations, pocophone may require you to submit identity verification documents before processing withdrawals or at any other time deemed necessary. Acceptable documents include, but are not limited to:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's licence, PhilSys National ID)
• Proof of address (e.g., utility bill, bank statement, barangay certificate dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name)

pocophone reserves the right to suspend an Account pending completion of KYC verification. You are solely responsible for the security of your Account credentials. You must not share your username or password with any third party. pocophone shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your login details.

pocophone accepts deposits and processes withdrawals through a range of payment methods available to Philippine-based players, including GCash, Maya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.

Deposits:

• All deposits must be made in Philippine Peso (₱).
• The minimum deposit amount is ₱100, unless otherwise specified for a particular payment method or promotion.
• Deposits are generally credited to your pocophone Account within minutes of a successful transaction. pocophone is not responsible for delays caused by third-party payment processors.
• pocophone does not accept deposits from third parties. All funds deposited must originate from a payment method registered in your own name.

Withdrawals:

• Withdrawal requests are subject to completion of KYC verification.
• The minimum withdrawal amount is ₱500, unless otherwise specified.
• Withdrawals will be processed to the same payment method used for the most recent deposit, where technically possible, as part of our anti-money laundering controls.
• pocophone aims to process approved withdrawal requests within one (1) to three (3) business days. Processing times may vary depending on the payment method and volume of requests.
• pocophone reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times.

pocophone may offer bonuses, free spins, cashback, reload bonuses, and other promotional incentives to Players from time to time. All bonuses and promotions are subject to the following general terms, as well as any specific terms communicated at the time the bonus is offered:

• Bonuses are available to eligible Players only and may be subject to geographic, payment method, or game-specific restrictions.
• All bonuses are subject to wagering requirements, which must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering requirement will be stated in the specific bonus terms.
• Bonus funds and any winnings derived from bonus funds cannot be withdrawn until all wagering requirements have been satisfied.
• pocophone reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Only one bonus may be active at a time, unless pocophone expressly states otherwise.
• Bonuses are intended for recreational use only. Any Player found to be abusing the bonus system — including through the use of multiple accounts, coordinated wagering, or exploitation of promotional terms — will have their bonus and associated winnings forfeited and their Account suspended.
• pocophone reserves the right to reclaim any bonus or bonus-derived winnings if it determines, in its sole discretion, that a bonus was claimed or used in bad faith or in violation of these Terms.

The following conduct is strictly prohibited on the pocophone platform. Engaging in any prohibited conduct may result in immediate Account suspension or termination, forfeiture of all funds, and referral to the relevant authorities where applicable:

• Providing false, misleading, or fraudulent information during registration or at any other time.
• Creating or operating more than one pocophone Account.
• Using automated software, bots, scripts, or any other artificial means to interact with pocophone games or systems.
• Exploiting software bugs, errors, or vulnerabilities in pocophone games or systems. Any such exploit must be reported to pocophone immediately.
• Engaging in collusion with other Players to gain an unfair advantage in any game.
• Attempting to launder money or use pocophone for any illegal financial activity.
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or to disguise your true location.
• Engaging in any form of harassment, abuse, or threatening behaviour toward pocophone staff or other Players.
• Attempting to gain unauthorised access to pocophone's systems, servers, or databases.
• Reproducing, distributing, or commercially exploiting any content from the pocophone platform without prior written consent.

All content on the pocophone platform — including but not limited to the pocophone name, logo, trademarks, game graphics, software, text, images, audio, video, and the overall look and feel of the platform — is the exclusive property of pocophone or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pocophone platform solely for your personal, non-commercial entertainment purposes, subject to these Terms. This licence does not include the right to:

• Copy, reproduce, or distribute any pocophone content without prior written authorisation.
• Modify, adapt, translate, or create derivative works based on pocophone content.
• Reverse engineer, decompile, or disassemble any pocophone software.
• Use any pocophone trademark, logo, or brand element in any manner that could cause confusion or imply endorsement.

Any unauthorised use of pocophone's intellectual property is a violation of these Terms and may constitute an infringement of applicable law.

To the fullest extent permitted by applicable law, pocophone, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the pocophone platform, including but not limited to:

• Loss of winnings or profits due to technical errors, system outages, or connectivity issues.
• Interruption or unavailability of the pocophone platform for any reason.
• Errors or inaccuracies in game outcomes caused by software malfunctions, provided that pocophone takes reasonable steps to rectify such errors promptly.
• Unauthorised access to your Account resulting from your failure to maintain the security of your credentials.
• Any loss or damage arising from your reliance on information provided on the pocophone platform.

In the event of a technical error that affects the outcome of a game, pocophone reserves the right to void the affected game round and return the wagered amount to the Player's Account. pocophone's total liability to any Player in respect of any single incident shall not exceed the amount wagered by that Player in the relevant game round.

pocophone is committed to promoting responsible gaming among all its Players. We recognise that gambling can become problematic for some individuals, and we take our duty of care seriously.

pocophone provides the following responsible gaming tools, accessible from within your Account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your pocophone Account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Reality Checks: Receive periodic notifications reminding you of the time elapsed during your gaming session.
• Self-Exclusion: Temporarily or permanently exclude yourself from the pocophone platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from gaming by placing your Account in a cooling-off period of 24 hours, 7 days, or 30 days.

If you believe you may have a gambling problem, we strongly encourage you to use these tools and to seek professional support. pocophone is strictly for players aged 21 and above. For more information on responsible gaming resources in the Philippines, please visit our Responsible Gaming page.

pocophone reserves the right to suspend, restrict, or terminate your Account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification within a reasonable timeframe.
• Receipt of a self-exclusion request from you or a notification from a relevant authority.
• Determination that you are ineligible to use pocophone under Section 3 of these Terms.
• Any other reason that pocophone, in its sole discretion, deems sufficient to protect the integrity of the platform or the interests of other Players.

Upon termination of your Account for cause, pocophone reserves the right to forfeit any bonus funds and associated winnings. Real money balances will be returned to you after deducting any amounts owed to pocophone, subject to the completion of any outstanding investigations.

You may close your pocophone Account at any time by contacting our customer support team. Upon voluntary closure, any remaining real money balance will be returned to you via your registered payment method, subject to KYC verification and the satisfaction of any applicable wagering requirements.

pocophone reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, pocophone will notify Players by posting a notice on the platform and updating the "Last Updated" date at the top of this document.

It is your responsibility to review these Terms periodically. Your continued use of the pocophone platform following the posting of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using pocophone and may request the closure of your Account.

Minor amendments — such as corrections of typographical errors, clarifications that do not materially affect your rights, or updates required by law — may be made without specific notice to Players.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of pocophone, the parties shall first attempt to resolve the matter amicably through direct negotiation. You may contact pocophone's customer support team to initiate this process.

If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the matter to the competent courts of the Philippines, which shall have exclusive jurisdiction over such disputes.

Nothing in this clause shall prevent pocophone from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its legitimate interests.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any of your rights under these Terms, please contact the pocophone support team:

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page. For general information about pocophone, visit our About Us page.