Please read these Terms and Conditions carefully before using the pocophone platform. By accessing or using pocophone, you agree to be bound by these terms.
These highlights do not replace the full Terms below — please read the complete document.
You must be at least 21 years old to register and use pocophone. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. Age verification is mandatory during the KYC process.
Each player is permitted to hold only one pocophone account. Creating multiple accounts — whether under the same name or different identities — is strictly prohibited and will result in immediate suspension of all associated accounts.
All players must engage with pocophone games honestly and in good faith. The use of bots, scripts, exploits, collusion, or any form of cheating is strictly forbidden and will result in account termination and forfeiture of funds.
All pocophone bonuses and promotions are subject to specific wagering requirements, time limits, and game restrictions. Bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. Abuse of bonuses will result in forfeiture.
You are solely responsible for maintaining the confidentiality of your pocophone login credentials. pocophone will never ask for your password via email, chat, or phone. Any activity conducted through your account is your responsibility.
These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from your use of pocophone shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
⚠️ Important Notice: These Terms and Conditions constitute a legally binding agreement between you and pocophone. By creating an account or using any part of the pocophone platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, you must not use pocophone.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
By accessing the pocophone platform, creating an Account, or placing any wager on pocophone, you unconditionally accept and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
Your continued use of pocophone following any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. pocophone recommends that you save or print a copy of these Terms for your records.
These Terms apply to all Players accessing pocophone from the Philippines, including but not limited to players in Metro Manila, Cebu, Davao, Iloilo, Pampanga, and all other regions of the country.
Note: If you are accessing pocophone on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.
To be eligible to register and use pocophone, you must satisfy all of the following conditions at all times:
pocophone reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof may result in suspension or termination of your Account and forfeiture of any pending withdrawals pending investigation.
Age Restriction: Persons under 21 years of age are strictly prohibited from using pocophone. If pocophone determines that a Player is under 21, the Account will be immediately closed, all winnings will be forfeited, and any deposits will be returned after deducting any amounts already wagered.
To access the full features of pocophone, you must register for an Account by providing accurate, complete, and current information as requested during the registration process. You agree to maintain and promptly update your Account information to keep it accurate and current.
Each individual may hold only one (1) pocophone Account. The creation of multiple Accounts by the same individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited.
As part of our KYC obligations, pocophone may require you to submit identity verification documents before processing withdrawals or at any other time deemed necessary. Acceptable documents include, but are not limited to:
pocophone reserves the right to suspend an Account pending completion of KYC verification. You are solely responsible for the security of your Account credentials. You must not share your username or password with any third party. pocophone shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your login details.
pocophone accepts deposits and processes withdrawals through a range of payment methods available to Philippine-based players, including GCash, Maya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.
Deposits:
Withdrawals:
Anti-Money Laundering: pocophone complies with applicable anti-money laundering (AML) regulations in the Philippines. We are required to report suspicious transactions to the relevant authorities. All funds on pocophone must be of legitimate origin.
pocophone may offer bonuses, free spins, cashback, reload bonuses, and other promotional incentives to Players from time to time. All bonuses and promotions are subject to the following general terms, as well as any specific terms communicated at the time the bonus is offered:
The following conduct is strictly prohibited on the pocophone platform. Engaging in any prohibited conduct may result in immediate Account suspension or termination, forfeiture of all funds, and referral to the relevant authorities where applicable:
All content on the pocophone platform — including but not limited to the pocophone name, logo, trademarks, game graphics, software, text, images, audio, video, and the overall look and feel of the platform — is the exclusive property of pocophone or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pocophone platform solely for your personal, non-commercial entertainment purposes, subject to these Terms. This licence does not include the right to:
Any unauthorised use of pocophone's intellectual property is a violation of these Terms and may constitute an infringement of applicable law.
To the fullest extent permitted by applicable law, pocophone, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the pocophone platform, including but not limited to:
In the event of a technical error that affects the outcome of a game, pocophone reserves the right to void the affected game round and return the wagered amount to the Player's Account. pocophone's total liability to any Player in respect of any single incident shall not exceed the amount wagered by that Player in the relevant game round.
Disclaimer: pocophone provides its platform on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of pocophone is at your own risk.
pocophone is committed to promoting responsible gaming among all its Players. We recognise that gambling can become problematic for some individuals, and we take our duty of care seriously.
pocophone provides the following responsible gaming tools, accessible from within your Account settings:
If you believe you may have a gambling problem, we strongly encourage you to use these tools and to seek professional support. pocophone is strictly for players aged 21 and above. For more information on responsible gaming resources in the Philippines, please visit our Responsible Gaming page.
pocophone reserves the right to suspend, restrict, or terminate your Account at any time, with or without prior notice, for any of the following reasons:
Upon termination of your Account for cause, pocophone reserves the right to forfeit any bonus funds and associated winnings. Real money balances will be returned to you after deducting any amounts owed to pocophone, subject to the completion of any outstanding investigations.
You may close your pocophone Account at any time by contacting our customer support team. Upon voluntary closure, any remaining real money balance will be returned to you via your registered payment method, subject to KYC verification and the satisfaction of any applicable wagering requirements.
pocophone reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, pocophone will notify Players by posting a notice on the platform and updating the "Last Updated" date at the top of this document.
It is your responsibility to review these Terms periodically. Your continued use of the pocophone platform following the posting of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using pocophone and may request the closure of your Account.
Minor amendments — such as corrections of typographical errors, clarifications that do not materially affect your rights, or updates required by law — may be made without specific notice to Players.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of pocophone, the parties shall first attempt to resolve the matter amicably through direct negotiation. You may contact pocophone's customer support team to initiate this process.
If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the matter to the competent courts of the Philippines, which shall have exclusive jurisdiction over such disputes.
Nothing in this clause shall prevent pocophone from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its legitimate interests.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any of your rights under these Terms, please contact the pocophone support team:
pocophone Customer Support
Email: [email protected]
Live Chat: Available 24/7 via the pocophone platform
Response Time: Most queries are resolved within 24 hours
For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page. For general information about pocophone, visit our About Us page.
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Must be 21 years or older. Please game responsibly. See our Responsible Gaming page for support tools.